Frequently Asked Questions

1- Select Product

• Choose your item (e.g., Frame, Mug, Bag).
• ​Select Celestial Design: Choose between a Star Map or a Moon Phase.

2- Set Style & Quantity

• ​Choose the design and text color (Grey or Gold).
• Determine the number of occasions/designs (e.g., 1 for a single moment, or 2+ for milestones/family members).

3- ​Personalize Details

• ​Provide the Name/Text (e.g., DINA, Our Anniversary).
• ​Provide the Date (for the celestial calculation).
• ​Provide the Location (City/Country).

4- ​Order

• Review your choices and place the final order.

Once your order is placed, it will be delivered within 5-8 business days. Please note that larger prints may take slightly longer due to sizing.

As soon as your order is dispatched, you’ll receive an email with your tracking number and a link to track your shipment.

Absolutely! Our customer service team is always ready to assist with any personalization requests.

Simply email us at: hello@precious-gifts.com
And we’ll guide you step-by-step to make sure your design turns out perfectly.

Yes! Our Moon Phase & Star Maps Prints are created using precise astronomical data to ensure the moon’s phase / Star Maps and position match the exact date and location you select.

You can verify this by checking NASA’s moon phase data or observing the moon’s visibility on that date.

If you need to make adjustments to your order, please reach out to our team as soon as possible. We can make changes if your order hasn’t yet entered production.

Orders are typically processed the following morning, so there’s a short window for modifications.

Contact us at: hello@precious-gifts.com

Because our products are custom-made and personalized, we generally do not accept returns. However, your satisfaction is our top priority — if your order arrives damaged or there’s a design issue, we’ll gladly offer a refund or free replacement.

Please contact us within 30 days of receiving your order to resolve any issues promptly.