{"id":82,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2025-12-08T14:22:49","modified_gmt":"2025-12-08T14:22:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/precious-gifts.com\/en\/elements\/pages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-862419744\">\n\n\n\t<div id=\"col-1718286282\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1>Frequently Asked Questions<\/h1>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p class=\"lead\">Please read our FAQ before sending us a message.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1236143334\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1236143334-label\" class=\"accordion-title plain\" href=\"#accordion-item-steps-to-create-your-design\" aria-expanded=\"false\" aria-controls=\"accordion-1236143334-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Steps to Create Your Design<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1236143334-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1236143334-label\">\n\t\t\t\n\n<p><strong>1- Select Product<\/strong><\/p>\n<ul>\n<li>Choose your item (e.g., Frame, Mug, Bag).<\/li>\n<li>\u200bSelect Celestial Design: Choose between a Star Map or a Moon Phase.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>2- Set Style &amp; Quantity<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">\u200bChoose the design and text color (Grey or Gold).<\/li>\n<li style=\"text-align: left;\">Determine the number of occasions\/designs (e.g., 1 for a single moment, or 2+ for milestones\/family members).<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>3- \u200bPersonalize Details<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">\u200bProvide the Name\/Text (e.g., DINA, Our Anniversary).<\/li>\n<li style=\"text-align: left;\">\u200bProvide the Date (for the celestial calculation).<\/li>\n<li style=\"text-align: left;\">\u200bProvide the Location (City\/Country).<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>4- \u200bOrder<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Review your choices and place the final order.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3006808187\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3006808187-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-delivery-take-and-where-do-you-ship-from?\" aria-expanded=\"false\" aria-controls=\"accordion-3006808187-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does delivery take and where do you ship from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3006808187-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3006808187-label\">\n\t\t\t\n\n<p>Once your order is placed, it will be delivered within 5-8 business days. Please note that larger prints may take slightly longer due to sizing.<\/p>\n<p>As soon as your order is dispatched, you\u2019ll receive an email with your tracking number and a link to track your shipment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3563523438\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3563523438-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-get-help-with-personalizing-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3563523438-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I get help with personalizing my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3563523438-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3563523438-label\">\n\t\t\t\n\n<p>Absolutely! Our customer service team is always ready to assist with any personalization requests.<\/p>\n<p><strong>Simply email us at: hello@precious-gifts.com<\/strong><br \/>And we\u2019ll guide you step-by-step to make sure your design turns out perfectly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1068824068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1068824068-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-moon-phase-&#038;-star-maps-prints-accurate?\" aria-expanded=\"false\" aria-controls=\"accordion-1068824068-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the Moon Phase &amp; Star Maps Prints accurate?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1068824068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1068824068-label\">\n\t\t\t\n\n<p>Yes! Our Moon Phase &amp; Star Maps Prints are created using precise astronomical data to ensure the moon\u2019s phase \/ Star Maps and position match the exact date and location you select.<\/p>\n<p>You can verify this by checking NASA\u2019s moon phase data or observing the moon\u2019s visibility on that date.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-733668678\" class=\"accordion-item\">\n\t\t<a id=\"accordion-733668678-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-my-order-after-placing-it?\" aria-expanded=\"false\" aria-controls=\"accordion-733668678-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I change my order after placing it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-733668678-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-733668678-label\">\n\t\t\t\n\n<p>If you need to make adjustments to your order, please reach out to our team as soon as possible. We can make changes if your order hasn\u2019t yet entered production.<\/p>\n<p>Orders are typically processed the following morning, so there\u2019s a short window for modifications.<\/p>\n<p><strong>Contact us at: hello@precious-gifts.com<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4095231614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4095231614-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return-or-refund-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-4095231614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return or refund policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4095231614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4095231614-label\">\n\t\t\t\n\n<p>Because our products are custom-made and personalized, we generally do not accept returns. However, your satisfaction is our top priority \u2014 if your order arrives damaged or there\u2019s a design issue, we\u2019ll gladly offer a refund or free replacement.<\/p>\n<p>Please contact us within 30 days of receiving your order to resolve any issues promptly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":48,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":5,"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":730,"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/pages\/82\/revisions\/730"}],"up":[{"embeddable":true,"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/pages\/48"}],"wp:attachment":[{"href":"https:\/\/precious-gifts.com\/en\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}